Cisco Cisco Agent Desktop 8.0 Betriebsanweisung
Cisco Desktop Administrator User Guide 7.0
50
31-Mar-06
Dial Strings
Use the Dial Strings function to configure the way Agent Desktop displays and dials
phone numbers.
phone numbers.
Check the appropriate check box at the bottom of the Dial Strings pane to choose the
dial string format you will use. The available formats are:
dial string format you will use. The available formats are:
■
■
Different tabs display depending on your choice.
North American Dial String Format
If you choose the North American dial string format, the following three tabs are
active:
active:
Telephone Number Display
The Telephone Number Display tab (see
) enables you to configure how
phone numbers are displayed in Agent Desktop.
The selections you make are reflected in the sample fields. (An exception is if you
enter a value in either of the “Remove first ‘n’ digits” and “Remove last ‘n’ digits”
fields. In that case, the sample does not change.)
enter a value in either of the “Remove first ‘n’ digits” and “Remove last ‘n’ digits”
fields. In that case, the sample does not change.)
Figure 26.
Telephone Number Display tab.