Cisco Cisco Agent Desktop 8.0 Betriebsanweisung
Wrap-up Data
31-Mar-06
71
When creating wrap-up data descriptions, follow these guidelines:
■
Descriptions may consist of up to 40 alphanumeric characters. No
punctuation or other characters are allowed.
punctuation or other characters are allowed.
NOTE: For Chinese, Japanese, and Korean localized sites, descriptions may
not appear correctly in IP Phone Agent due to the phone limitations on
multi-byte characters.
not appear correctly in IP Phone Agent due to the phone limitations on
multi-byte characters.
■
Duplicate descriptions are not allowed.
To enable or disable wrap-up data:
■
Check or uncheck the Enable wrap-up data check box, and then click
Apply.
Apply.
Wrap-up data is now enabled or disabled.
To add a new wrap-up data description:
1. In the Description field, type the new wrap-up data description and then click
Add,
The new description is added to the Wrap-up Data pane.
2. Click Apply to save your changes.
To edit a wrap-up data description:
1. Select the wrap-up data description you want to edit from the Wrap-up Data
pane.
The description is displayed in the Description field.
2. Edit the description in the Description field, and then click Edit.
The description is changed and appears in the Wrap-up Data pane.
3. Click Apply to save your changes.
To delete a wrap-up data description:
1. Select the wrap-up data description you want to delete from the Wrap-up
Data pane.
The description is displayed in the Description field.
2. Click Delete.
The description is deleted from the Wrap-up Data pane.
3. Click Apply to save your changes.