Cisco Cisco Agent Desktop 8.0 Betriebsanweisung
Cisco Desktop Administrator User Guide 7.0
72
31-Mar-06
Automatic State Changes
If automatic state changes are enabled, agents are automatically changed from the
Work Not Ready state to the Not Ready state, and from the Work Ready state to the
Ready state, when they enter wrap-up data.
Work Not Ready state to the Not Ready state, and from the Work Ready state to the
Ready state, when they enter wrap-up data.
NOTE: It is possible to set a timer in ICM that will override the automatic
state change. If an agent doesn’t enter wrap-up data within the time set by
the timer, the system will change the agent’s state to the next state (Not
Ready or Ready) and close the Wrap-up Data dialog box without anything
being entered.
state change. If an agent doesn’t enter wrap-up data within the time set by
the timer, the system will change the agent’s state to the next state (Not
Ready or Ready) and close the Wrap-up Data dialog box without anything
being entered.
To enable or disable automatic state changes:
■
In the Wrap-up Data window, check or uncheck the Enable automatic state
change check box, and then click Apply.
change check box, and then click Apply.
Automatic state changes are now enabled or disabled.