Cisco Cisco Agent Desktop 8.0 Betriebsanweisung

The Edit Voice Contact Classification dialog box appears. Note that the work 
flow name you just created is shown in the dialog box.

3. Set up the criteria for the first level filter in this dialog box. 

a. Select the type of call you want the filter to apply to from the drop-down 

list: inbound calls, outbound calls, or all calls.

Note that there is also the option to disable the work flow. You can select 
this option later on if and when you want to disable the work flow, but 
want to keep the work flow on file for enabling at a later date.

b. Apply up to three data field conditions. Click Edit to display the Data 

Field Condition dialog box. For information on setting up a data field 
condition, see 

c. Select if you want the filter to apply when ALL conditions are true, or if 

ANY conditions are true. 

4. Click OK to complete setting up the first level filter in the new voice contact 

work flow.

After a new voice contact classification is created, Desktop Administrator takes you 
to the Voice Contact Work Flow window (see 

). In this window you set up 

the second level of filtering, consisting of events and rules, and the resulting actions 
for your new voice contact work flow.

When an event occurs, the rules associated with the event are executed in the order 
they are listed in the Rules pane. When a rule is met, the actions associated with that