Cisco Cisco Agent Desktop 9.0 Betriebsanweisung

Agents have several lists of phone numbers available to them:

■

The Recent Call List, a dynamic list of up to 100 recently called phone 
numbers kept by Agent Desktop

■

A personal phone book, created and maintained by the agent (and 
enabled/disabled by the system administrator)

■

Global phone books, created by the system administrator with the Phone 
Book function

The Phone Book window (see 

) enables you to set up and manage the 

global phone books that are shared by agents. Phone books and phone book entries 
are created and maintained in the Phone Book Editor dialog box (see 

You can create up to 256 global phone books, each of which can have unlimited 
entries. An agent can create 1 personal phone book, which can have unlimited 
entries.