Cisco Cisco Agent Desktop 9.0 Betriebsanweisung
Cisco Desktop Administrator User Guide 7.0
62
31-Mar-06
Reason Codes
Reason codes describe why an agent has changed to the Not Ready agent state or
has logged out. Reason codes are set up and maintained using the Reason Code
window (
has logged out. Reason codes are set up and maintained using the Reason Code
window (
There is no limit on how many reason codes can be set up for Agent Desktop. IP
Phone Agent has a limit of 100 reason codes.
Phone Agent has a limit of 100 reason codes.
Reserved reason codes (identified by [RESERVED] after the description) are
predefined in LDAP and cannot be created or deleted. You can, however, change a
reserved reason code’s number.
predefined in LDAP and cannot be created or deleted. You can, however, change a
reserved reason code’s number.
NOTE: You can configure reason codes within ICM Configuration Manager
so that they are required when logging out or going to the Not Ready state.
However, Agent Desktop cannot detect these settings. It is recommended
that the ICM Configuration Manager enterprise desk settings “Idle reason
required” and “Logout reason required” be left unselected and that the
enabling or disabling of reason codes be done within Desktop Administrator.
so that they are required when logging out or going to the Not Ready state.
However, Agent Desktop cannot detect these settings. It is recommended
that the ICM Configuration Manager enterprise desk settings “Idle reason
required” and “Logout reason required” be left unselected and that the
enabling or disabling of reason codes be done within Desktop Administrator.
NOTE: Agents need to restart Agent Desktop or the IP Phone Agent service
to see any additions or changes you make to reason codes.
to see any additions or changes you make to reason codes.
Figure 35.
Reason Code window.