Cisco Cisco Agent Desktop 8.0 Betriebsanweisung
Cisco Unified Outbound Dialer
January 16, 2013
171
Outbound Dialer Enterprise Data
In order for Outbound Dialer enterprise data to appear in the Enterprise Data window,
you must edit the Default layout to include some or all Outbound Dialer fields
(
you must edit the Default layout to include some or all Outbound Dialer fields
(
). All Outbound Dialer fields are prefixed with the letters “BA”.
.
Table 22.
Cisco Outbound Dialer enterprise data fields
Variable
Comment
BAAccountNumber [200]
BABuddyName [201]
BACampaign [202]
BADialedListID [203]
Required for Preview and Direct Preview dialing modes
in order for the Skip function to work
in order for the Skip function to work
BAResponse [204]
BAStatus [205]
Required for all dialing modes. If this field is not
included in the layout, no other Outbound Dialer fields
will be displayed.
included in the layout, no other Outbound Dialer fields
will be displayed.
If a call is part of a Preview dialing mode campaign, the
first letter in the BAStatus field entry is a P. If a call is
part of a Direct Preview dialing mode campaign, the
first letter is a D.
first letter in the BAStatus field entry is a P. If a call is
part of a Direct Preview dialing mode campaign, the
first letter is a D.
BATimeZone [206]
Required for all dialing modes in order for the Callback
function to work.
function to work.