Cisco Cisco Agent Desktop 8.0 Betriebsanweisung
Wrap-up Data
January 16, 2013
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To create a wrap-up data description:
1. Select the global or work flow group Wrap-up Codes node in the navigation
tree to display the Wrap-up Codes window (
2. Click Modify List to display the Wrap-up Data Editor dialog box (
3. Type the new wrap-up data description in the Description field, then click Add.
The wrap-up data description is added to the Wrap-up Data list.
4. Click OK close the dialog box, then click Apply to save your changes.
Figure 45.
Wrap-up Data window — global (left) and work flow group (right)
Figure 46.
Wrap-up Data Editor dialog box