Cisco Cisco Agent Desktop 8.0 Betriebsanweisung
November 19, 2013
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Cisco Unified Presence Settings
Introduction
The Cisco Unified Presence Settings node in Desktop Administrator gives
administrators the ability to integrate Cisco Unified Presence with CAD.
administrators the ability to integrate Cisco Unified Presence with CAD.
Integrating Unified Presence with CAD makes it possible for supervisors using
Supervisor Desktop and agents using Agent Desktop to view the availability of
non-agents using Unified Presence Client or Microsoft Office Communications Server
(MOCS). This feature enables supervisors and agents to initiate chat sessions with
subject matter experts (SMEs) who can provide information that can help agents
assist customers more quickly and effectively.
Supervisor Desktop and agents using Agent Desktop to view the availability of
non-agents using Unified Presence Client or Microsoft Office Communications Server
(MOCS). This feature enables supervisors and agents to initiate chat sessions with
subject matter experts (SMEs) who can provide information that can help agents
assist customers more quickly and effectively.
For more information about Cisco Unified Presence, see the description at the
following URL:
following URL:
Integrating a Unified Presence cluster with CAD consists of the following tasks.
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