Cisco Cisco Agent Desktop 9.0 Betriebsanweisung
Agent’s State Change Notification and Announcement
November 19, 2013
135
in
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4. Click Apply. The configuration applies to Agent Desktop after the agent
re-launches it.
To announce agent state changes verbally using the Launch External Application action:
2. When configuring the action, complete the Launch External Application dialog
box as shown in the example in
. To play a WAV file, enter the path of
the pre-recorded sound file. For example, the command to open a WAV file
named Not_Ready.wav is:
named Not_Ready.wav is:
“D:\Recorded Files\State Changes\Not_Ready.wav”
Figure 68.
Agent Notification action on the Work event