Cisco Cisco Agent Desktop 8.0 Fehlerbehebungsanleitung

In a normal situation, the system removes the 

licXXX.net

 file right after the associated agent logs off and

exits from the Cisco Agent Desktop application. In this case, these files continue to remain in the directory.
These files reduce the number of agents allowed to log in to the Cisco Agent Desktop. Possible reasons
include:

The agent does not log off and exit the application properly.

• 

The ICD server loses network connection to the Cisco Agent Desktop share directory.

• 

The agent does not have delete permission on the Cisco Agent Desktop share directory.

• 

When CRS runs out of all the agent licenses (three short of the purchased agent seats), the next agent that
attempts to log in to Cisco Agent Desktop receives the licensing error message.

Complete these steps in order to recover the lost seats:

Log out all agents.

1. 

Change directory to 

C:\Program Files\Cisco\Desktop_Config\License\Agent

.

2. 

Delete 

Lic*.net

.

After you delete the 

Lic*.net

 files, the number of agents that log in to the Cisco Agent Desktop

must meet the number of agent seats purchased.

Note: If you are unable to delete the 

Lic*.net

 files, reboot the ICD server during non−production

hours, and try again.

3. 

This error can also occur if the agent PC does not have a mapped drive to the license files folder in the IPCC
server or if the mapped drive to the license folder in the IPCC server from the agent PC is broken.
Configuration and licensing files are installed on the IPCC server. They must be read/write accessible to the
Cisco Agent Desktop and Supervisor Desktop users. You can:

Use a login script to establish the shared configuration location.

or

• 

Manually map the shared configuration location.

or

• 

Automatically map the shared configuration location.

• 

All three of these mechanisms are explained in the Preinstallation Considerations section of the Cisco
Desktop Product Suite Installation Guide 4.5.5 (ICD) 

.

You are unable to access the Cisco Agent Desktop, and you receive this error message:

Desktop Administrator error: Please license the product before

configuring the system.