Cisco Cisco Agent Desktop 8.0 Betriebsanweisung
Reason Codes
November 2006
13
Reason Codes
IP Phone Agent can be configured by the system administrator so that you are
required to enter descriptive reason codes when you change to the Not Ready agent
state or log out. These codes are set up by your system administrator and are
customized for your contact center.
required to enter descriptive reason codes when you change to the Not Ready agent
state or log out. These codes are set up by your system administrator and are
customized for your contact center.
There can be different reason codes for changing state to Not Ready and for logging
out. IP Phone Agent supports up to 100 reason codes.
out. IP Phone Agent supports up to 100 reason codes.
If reason codes are enabled, whenever you change to the Not Ready state or log out,
you are prompted to enter a reason code.
you are prompted to enter a reason code.
To enter a reason code:
■
Choose the appropriate reason code from the menu. (See Figure 7.)
Figure 7.
Sample reason code screen. Your reason codes may differ.
14:23 12/17/05
2101
Reason Code - ID:2311
1 Break
Not Ready
2 Paperwork
Reasons for
transitioning to
the Not Ready
state
transitioning to
the Not Ready
state
Select
Stats