Cisco Cisco Agent Desktop 8.0 Betriebsanweisung

Your supervisor can intervene in calls you receive. He or she can:

■

“Barge In” on a call—join your call with a customer in a forced conference

■

“Intercept” a call—transfer a customer call to him- or herself in a forced 
transfer

■

Monitor your calls

■

Record your calls

You might or might not be notified when your supervisor monitors or records your 
calls, depending on how the system is configured. 

If notification is turned on and your supervisor monitors and/or records your call, you 
will see one of the following displayed on your phone screen’s status line (see 

):

■

Rec (recording)

■

Mon (monitoring)

■

Rec/Mon (recording and monitoring)

Notification can be turned on for either recording or monitoring, or both.

14:23 02/15/04

2101

Caller Data - ID:2311

Layout: Default

Talking : Rec/Mon

DNIS: 2101

Stats

ANI: 2301

Option