Cisco Cisco Agent Desktop 8.0 Betriebsanweisung

The Report action highlights in color the Calls Waiting and Current Oldest cells in the 
tabular Team Skill Statistics real-time display when the data in the cell exceeds the 
threshold rules. 

To set up a Report action, In the Report Action dialog box (see 

) click Set 

Color to select the color to use for highlighting the display cells, and then click OK. 

If you select the Show Team Skill Statistics Report check box, then whenever a 
statistic changes that triggers a Report action Supervisor Desktop automatically 
changes its focus to display the Team Skill Statistics report so that you will see the 
current report with the cells highlighted. 

The Tree Control action enables you to select a color to apply to a skill group name 
and/or a message to display beside the skill group name in the Skill Groups tree 
control whenever the threshold rules are met.

To set up a Tree Control action, in the Tree Control Action dialog box (see 

) 

check the effect(s) you want applied to the skill group name. Click Set Color to select 
a text color, enter your own message or select from the drop-down list a predefined 
message (Caution or Warning) to appear next to the skill group name, and then click 
OK.