Cisco Cisco Agent Desktop 8.0 Betriebsanweisung

Re-skilling Agents

July 2008

2. Enter your Supervisor Desktop login name and password, and then click

Figure 36

3. Use the search fields at the top of the window to locate the agent you want to

re-skill.

4. Select the agent by clicking the agent’s login name. The Edit Agent window

appears (

Figure 37

5. In the Skill Groups pane you can:

■

Assign a new skill group to the agent. Click Add, and in the resulting
Select Skill Groups for Agent window, check the skill group you wish to
add, and then click OK.

■

Delete a skill group from the agent. Select the skill group you want to
delete, and then click Remove.

Figure 36.

Agents window

Figure 37.

Edit Agent window