Cisco Cisco Agent Desktop 8.0
Release Notes for Cisco Agent Desktop 8.0(1a)
Limitations and Workarounds
Note
If you are upgrading to CAD 8.0(1a) and then to CAD 8.5 or later during the same maintenance window,
it is not necessary to upgrade the CAD client desktops to CAD 8.0(1a). CAD 8.5 or later clients can be
installed over the top of CAD 8.0(1) client desktops.
it is not necessary to upgrade the CAD client desktops to CAD 8.0(1a). CAD 8.5 or later clients can be
installed over the top of CAD 8.0(1) client desktops.
Limitations and Workarounds
Pressing the Close or Exit button on Series 8900 and 9900 Cisco IP phones does not close IP Phone Agent
Symptom: Pressing the Close or Exit button does not exit IP Phone Agent.
Description: The underlying interface on Cisco IP Phone series 8900 and 9900 is different from other
Cisco IP phones.
Cisco IP phones.
Workaround: To exit and close IP Phone Agent, press the Settings button, and then select Running
Applications > Close App.
Applications > Close App.
CAD-BE login fails and incorrect error message is displayed
Symptom: CAD-BE login fails, and the error message, “Your request to change your agent state failed.
Try again.” is displayed.
Try again.” is displayed.
Description: The agent’s multi-line phone is configured with more than the supported number of lines.
The correct error message to be displayed in this situation is, “The number of configured extensions for
the agent device exceeds the maximum allowed.”
The correct error message to be displayed in this situation is, “The number of configured extensions for
the agent device exceeds the maximum allowed.”
Workaround: In Cisco Unified Communications Manager, find the agent device and reconfigure it so
that it has no more than 1 ACD and 3 non-ACD lines. The agent then will be able to log in to CAD-BE.
that it has no more than 1 ACD and 3 non-ACD lines. The agent then will be able to log in to CAD-BE.
First Unified Outbound Dialer call on a dialer port results in Agent Desktop becoming stuck in the Hold state
Symptom: The first Unified Outbound Dialer call on a dialer port results in Agent Desktop becoming
stuck in the Hold state, and all the Outbound Dialer toolbar buttons becoming disabled.
stuck in the Hold state, and all the Outbound Dialer toolbar buttons becoming disabled.
Description: This occurs when the CTI OS service does not send all the necessary data to the Cisco
Desktop Enterprise service.
Desktop Enterprise service.
Workaround: Answer the call manually. If Agent Desktop does not start working, restart it.
Agent Desktop Login Dialog not completely visible when screen font size changed to 150%
Symptom: The Agent Desktop login dialog box is not completely visible the screen font size is changed
to 150% on a computer running Windows 7.
to 150% on a computer running Windows 7.
Description: This problem occurs because the dynamic nature of the login dialog box.
Workaround: Do one of the following to work around this problem:
•
Use 125% screen font size
•
Use the Tab key to move through all fields and buttons in the dialog box
•
Use key equivalents for buttons that are covered by the fields