Cisco Cisco Agent Desktop 8.0
Release Notes for Cisco Agent Desktop 8.0(1a)
Limitations and Workarounds
No data available for the Last Queue Time enterprise variable
Symptom: The Last Queue Time enterprise variable is included in a macro action, but no data is ever
displayed for it.
displayed for it.
Description: No data is available for the Last Queue Time variable from ICM.
Workaround: The variable has been removed from CAD since it is not used.
Newer CAD version does not run in older Unified CCE environment
Symptom: CAD agents unable to log in.
Description: CAD 8.0 is running in an environment that includes an earlier version of Unified CCE.
Workaround: CAD 8.0 cannot run correctly in a mixed environment when components of that
environment are at an older version. Upgrade Unified CCE to 8.0 or roll back CAD to a matching
version.
environment are at an older version. Upgrade Unified CCE to 8.0 or roll back CAD to a matching
version.
CAD Configuration Setup entries overwritten after data restored
Symptom: Agents cannot log in to CAD.
Description: An older CAD system is backed up. A newer CAD system is installed on different servers,
and the data from the older CAD system is restored via CAD Configuration Setup. When CAD
Configuration Setup is run again, it is noted that the data from the previous CAD system has overwritten
the information that was entered for the new CAD system, so that IP addresses, passwords, and so on are
incorrect for the new system.
and the data from the older CAD system is restored via CAD Configuration Setup. When CAD
Configuration Setup is run again, it is noted that the data from the previous CAD system has overwritten
the information that was entered for the new CAD system, so that IP addresses, passwords, and so on are
incorrect for the new system.
Workaround: Re-enter the information for the new CAD system in CAD Configuration Setup.
CDBRTool restore operation fails
Symptom: CDBRTool displays the message, “Some errors occurred. See log/dbg file for details.” during
a restore operation.
a restore operation.
Problem: During a CDBRTool /R /L operation (a load of an LDAP backup, for instance), CDBRTool
sometimes fails to delete the required data from LDAP and the operation fails.
sometimes fails to delete the required data from LDAP and the operation fails.
In the CDBRTool.log file, you might see lines like the following:
2010-02-26 14:57:37:046 ERROR UpdateLCC failed.
2010-02-26 14:57:37:046 ERROR CleanupLCCFromLdap failed.
2010-02-26 14:57:37:046 ERROR CDBR CleanupLCCFromLdap failed.
In the CDBRTool dbg file, you might see lines like the following:
2010-02-26 14:57:35:000 DEBUG [0x428] LCLDAP.cpp[982]
ldap_client::LCLDAP::DeleteSubTree: Entry parent does not exist.
ldap_client::LCLDAP::DeleteSubTree: Entry parent does not exist.
ldap_client::LdapClientLogger::LC0001: An exception occurred in
<ldap_client::LCLDAP::DeleteSubTree()> while deleting LDAP sub tree.
<ldap_client::LCLDAP::DeleteSubTree()> while deleting LDAP sub tree.
Workaround: Take the following steps to work around this problem.
Step 1
Stop slapd (typically by stopping the LDAP Monitor service).
Step 2
Export the existing slapd database. In a command window, enter the following commands:
cd \program files\cisco\desktop\bin