Cisco Cisco Agent Desktop 9.0
4
Release Notes for Cisco Agent Desktop 7.1 (2)
Documentation Updates
Documentation Updates
This section provides documentation changes that were unavailable when the Cisco Agent Desktop
release 7.1 documentation suite was released.
release 7.1 documentation suite was released.
The following table lists the documents that are affected, the page(s) of the document on which the
change appears, and the revision date.
change appears, and the revision date.
Cisco CAD Service Information Manual
This section contains troubleshooting information about upgrades that the Cisco CAD Service
Information Manual does not provide.
Information Manual does not provide.
3
SLDoc CAD SQL User to Read Logger DB documentation does not exist
3
Very long ECC variable xferred from CAD to CTI OS not sent
3
Supervisor desktop does not install if agent desktop exist.
3
When 2 people access same CDA node, no error msg is received on
Win2KPro
Win2KPro
3
The integrated browser is disabled by default in CAD w/premium.
3
Apply button not enabled when changing workflow classification.
3
The Answer/Drop button is visible for Mobile Agents in Call-by-Call mode
3
Supervisor workflows are lost after restore.
3
CDA always shows CAD-BE browser is disabled.
3
IPPA is on a call, but no call is shown in CSD.
Table 2
Caveats resolved in release 7.1(2) (continued)
Identifier
Severity
Headline
Document name
Page(s) Change type Revision date
Cisco CAD Service Information Manual
208
omission
12 Nov 2007
Cisco IP Phone Agent User Guide
14, 16
omission
26 Sep 2007
Problem: After upgrading from CAD 7.0(x) to CAD 7.2(1) on a replicated system, agents cannot
log in.
Solution: If you are upgrading a replicated system, you must shut down replication before doing the
upgrade. If you do not shut down replication first, the CAD license files will be lost when
the LDAP database entries are reloaded.
the LDAP database entries are reloaded.
If CAD license files are lost after an upgrade, you must manually relicense CAD.