Cisco Cisco Agent Desktop 9.0

This section contains information about the Skill Stats screen and the Caller Data screen that the Cisco 
IP Phone Agent User Guide does not provide.

To perform any call control actions when the Skill Stats screen is displayed (for instance, make a call), 
you must first press Services to return to the normal phone display screen.

To perform any call control actions when the Caller Data screen is displayed (for instance, make a call), 
you must first press Services to return to the normal phone display screen.

Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several 
ways to obtain technical assistance and other technical resources. These sections explain how to obtain 
technical information from Cisco Systems.

You can access the most current Cisco documentation at this URL:

You can access the Cisco website at this URL:

You can access international Cisco websites at this URL:

The Product Documentation DVD is a comprehensive library of technical product documentation on a 
portable medium. The DVD enables you to access multiple versions of installation, configuration, and 
command guides for Cisco hardware and software products. With the DVD, you have access to the same 
HTML documentation that is found on the Cisco website without being connected to the Internet. 
Certain products also have .PDF versions of the documentation available.

The Product Documentation DVD is available as a single unit or as a subscription. Registered Cisco.com 
users (Cisco direct customers) can order a Product Documentation DVD (product number 
DOC-DOCDVD= or DOC-DOCDVD=SUB) from Cisco Marketplace at this URL: