Cisco Cisco Agent Desktop 8.0 Technische Referenzen
Cisco CAD Service Information
262
May 2007
Problem
When starting CAD-BE, the browser displays a message that pop-ups
are blocked.
are blocked.
Solution
Pop-ups are blocked in the browser. Refer to the Cisco CAD Installation
Guide for the correct browser settings. Disable any third-party popup
blockers. If CAD-BE is still being blocked by pop-up blockers, hold down
the Ctrl key when selecting the CAD-BE URL to temporary unblock it.
Guide for the correct browser settings. Disable any third-party popup
blockers. If CAD-BE is still being blocked by pop-up blockers, hold down
the Ctrl key when selecting the CAD-BE URL to temporary unblock it.
Problem
When starting CAD-BE, the CAD-BE window is closed. Another CAD-BE
window is displayed, and no login dialog is displayed.
window is displayed, and no login dialog is displayed.
Solution
CAD-BE is already running on the desktop, and the agent tried to start
another instance of CAD-BE. Only one instance of CAD-BE can run on a
desktop. Do not start more than one instance.
another instance of CAD-BE. Only one instance of CAD-BE can run on a
desktop. Do not start more than one instance.
Problem
When starting CAD-BE, an empty browser window is left behind the
CAD-BE window.
CAD-BE window.
Solution
Scripts are unable to close windows. This window is safe to close. Refer
to the Cisco CAD Installation Guide for the correct browser settings to
prevent the empty window from appearing.
to the Cisco CAD Installation Guide for the correct browser settings to
prevent the empty window from appearing.
Problem
The agent is unable to log in. The agent sees an error message after
clicking OK on the Login dialog that indicates the likely cause of login
failure. CAD-BE log also shows “CADBE3003: Unable to login agent.
Cause <error code:error description >.”
clicking OK on the Login dialog that indicates the likely cause of login
failure. CAD-BE log also shows “CADBE3003: Unable to login agent.
Cause <error code:error description >.”
Solution
For invalid agent ID/name and/or password:
■
Wrong agent ID/name and/or password was entered. Try again
and enter the correct information. You may want to reenter the
agent password in Unified ICM to be sure you have the right
password.
and enter the correct information. You may want to reenter the
agent password in Unified ICM to be sure you have the right
password.
■
The agent was configured correctly in Unified ICM but the Sync
Service has not synchronized CAD's LDAP database to
Unified ICM. Make sure the Sync Service is running. In Desktop
Service has not synchronized CAD's LDAP database to
Unified ICM. Make sure the Sync Service is running. In Desktop