Cisco Cisco Agent Desktop 8.0 Technische Referenzen
Cisco CAD Service Information
264
May 2007
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The CTI service hostname/IP address specified in Configuration
setup utility is incorrect. Enter the correct values in Configuration
setup utility, save it and restart BIPPA services.
setup utility is incorrect. Enter the correct values in Configuration
setup utility, save it and restart BIPPA services.
For invalid state change:
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The agent is attempting to log in using a phone that is on a call.
Finish the call and log in when there is no call on the phone.
Finish the call and log in when there is no call on the phone.
For CTI request timeout:
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The BIPPA Service, CTI service, or Unified CM may be slow. Check
their CPU usage.
their CPU usage.
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The Network may be slow.
For LRM Service is down:
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Start the LRM Service if it is down.
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The LRM Service will not become active until CAD Configuration
Setup run successfully. Complete CAD Configuration Setup.
Setup run successfully. Complete CAD Configuration Setup.
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Desktop Administrator, Agent Desktop, or Supervisor Desktop
was installed on the same computer as the CAD services. They
clear a registry key (IOR Hostname under Site Setup) required by
the BIPPA Service. Set the registry to the IP address of the CAD
services computer.
was installed on the same computer as the CAD services. They
clear a registry key (IOR Hostname under Site Setup) required by
the BIPPA Service. Set the registry to the IP address of the CAD
services computer.
For no more licenses:
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Wait a few minutes and retry.
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CAD-BE agents may have exited their browsers without logging
out first. Those sessions will continue to use up licenses for 20
minutes after the browser exited.
out first. Those sessions will continue to use up licenses for 20
minutes after the browser exited.
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Agents logged out of extension mobility without logging out from
CAD, CAD-BE or IPPA. These agents are still logged in but in Not
Ready state. For CAD, it will continue to use up the license until
CAD exits. For CAD-BE and IPPA, it will continue to use up the
license until BIPPA Service is restarted or the agents login again
and logout properly.
CAD, CAD-BE or IPPA. These agents are still logged in but in Not
Ready state. For CAD, it will continue to use up the license until
CAD exits. For CAD-BE and IPPA, it will continue to use up the
license until BIPPA Service is restarted or the agents login again
and logout properly.
For a forced login that does not work:
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The agent is using an agent ID that is already logged in on
another extension, or using an extension that is already logged in
with a different agent ID. Forced logins work only for the same
ID/extension pair. Use a different agent ID or extension, or find
the other user and have that user log out.
another extension, or using an extension that is already logged in
with a different agent ID. Forced logins work only for the same
ID/extension pair. Use a different agent ID or extension, or find
the other user and have that user log out.