Cisco Cisco Agent Desktop 8.0 Fehlerbehebungsanleitung

The information in this document is based on these software and hardware versions:

Cisco Unified Contact Center Express 7.0(2)/8.x

• 

Cisco IP Phone Agent

• 

The information in this document was created from the devices in a specific lab environment. All of the
devices used in this document started with a cleared (default) configuration. If your network is live, make sure
that you understand the potential impact of any command.

Refer to Cisco Technical Tips Conventions for more information on document conventions.

With Cisco Unified Contact Center Express 7.0(2), an HTTP 404 Error is received when trying to login to the
Cisco IP Phone Agent. Also, the IPAgentInitial.class file is missing.

In order to resolve the issue, perform these steps:

Stop the Node Manager service.

1. 

Delete (or rename) the C:\Program Files\wfavvid\tomcat_appadmin\webapps\ipphone folder.

2. 

Start the Node Manager service.

3. 

With Cisco Unified Contact Center Express 8.0, the 

Name logged into another extension

 error

message is received when the agent attempts to login to the Cisco IP Phones.

This issue can occur due to the IPPA Agents. In order to resolve the issue, restart the Browser & IP Phone
Agent (BIPPA) service. This issue can also occur if the user ID is configured in Unified Contact Center
Express in capital case, and the user ID used to login is in lower case. In order to resolve the issue, use the
same case that is configured in Unified Contact Center Express.

Login to the Cisco Unified Contact Center Express server fails as it is timed out with the 

Error: AXL

Server not found. Please check the Cisco AXL Web Service on Unified CM

 error

message.

The solution for this issue is to upgrade to 8.5(1)SU1. If you use media instead of SFTP to perform the
upgrade of the SU1 patch, make sure you burn the SU1 patch to a DVD and put it in the server. This is
because the image (about 3 GB) can become corrupted during the SFTP transfer. The upgrade installation