Cisco Cisco Agent Desktop 8.0 Fehlerbehebungsanleitung
Agent with the Extension Mobility Enabled Fails to
Log in to Cisco Agent Desktop
Log in to Cisco Agent Desktop
Document ID: 46842
Contents
Introduction
Prerequisites
Requirements
Components Used
Conventions
Background Information
Error: Agent state login request failed: Unable to log agent in
Problem
Solution
Error 6 when logging into Extension Mobility
Problem
Solution
Error: You cannot log in because the phone is IPv6−enabled
Problem
Solution 1
Solution 2
UDP Profiles and IPC
Problem
Solution
Related Information
Prerequisites
Requirements
Components Used
Conventions
Background Information
Error: Agent state login request failed: Unable to log agent in
Problem
Solution
Error 6 when logging into Extension Mobility
Problem
Solution
Error: You cannot log in because the phone is IPv6−enabled
Problem
Solution 1
Solution 2
UDP Profiles and IPC
Problem
Solution
Related Information
Introduction
This document describes why an agent that has the Extension Mobility option enabled can successfully log in
to an IP phone that supports Extension Mobility but fails to log in to the Cisco Agent Desktop (CAD) when it
uses the same user ID and password in a Cisco IP Contact Center (IPCC) Express Edition environment.
to an IP phone that supports Extension Mobility but fails to log in to the Cisco Agent Desktop (CAD) when it
uses the same user ID and password in a Cisco IP Contact Center (IPCC) Express Edition environment.
Prerequisites
Requirements
Cisco recommends that you have knowledge of these topics:
Cisco CallManager
•
Cisco Customer Response Solutions (CRS)
•
Cisco Unified Contact Center Express
•
Components Used
The information in this document is based on these software and hardware versions:
Cisco CallManager version 3.x and later
•
Cisco Unified Commnucations Manager 8.x
•
CRS version 3.x and later
•