Cisco Cisco Agent Desktop 8.0 Fehlerbehebungsanleitung
CallCtlCause:0 CiscoCause:0 FeatReason:12
09:55:58:925 hostname Trace: 185756: %JTAPI−JTAPIIMPL−7−UNK:
[com.cisco.icm.jgw.jtapi.JTapiObj@8aeb74]ObserverProxy.queueEvents:
queuing asynchronously
09:55:58:925 hostname Trace: 185757: %JTAPI−MISC−7−UNK:
ObserverThread(com.cisco.icm.jgw.jtapi.JTapiObj@8aeb74):
queuing com.cisco.jtapi.JtapiAddressEventSet
09:55:58:925 hostname Trace: 185758: Feb 20 09:55:58.925 EST %JTAPI−PROTOCOL−7−UNK:
(P1−10.224.1.12) [pool−1−thread−1−JTAPIGW−1] sending:
com.cisco.cti.protocol.LineOpenRequest {sequenceNumber = 1277
09:55:58:925 hostname Trace:deviceName = SEPXXXXXXXXXX
09:55:58:924 hostname Trace: 185753: %JTAPI−JTAPI−7−UNK:[602603:Internal−PT:1]
Request: addObserver(com.cisco.icm.jgw.jtapi.JTapiObj@8aeb74)
09:55:58:925 hostname Trace: 185754: %JTAPI−JTAPIIMPL−7−UNK:Address
[SEP001647BA10C4:602603:Internal−PT:(0,0)] out of service
09:55:58:925 hostname Trace: 185755: %JTAPI−JTAPI−7−UNK:(P1−pg1user_agt)
[602603:Internal−PT] CiscoAddrOutOfServiceEv [#14746] Cause:100
CallCtlCause:0 CiscoCause:0 FeatReason:12
Solution
The issue occurs because Extension Mobility User Datagram Protocol (UDP) is unable to be controlled by the
JTAPI application.
JTAPI application.
This issue can occur in an environment where a JTAPI application is associated to Extension Mobility profiles
on Cisco Unified Communications Manager.
on Cisco Unified Communications Manager.
Complete one of these steps in order to resolve the issue:
Restart the application.
•
Stop the Cisco CTIManager service on all nodes, then start the Cisco CTIManager service on all
nodes.
nodes.
•
Note: This issue is documented in Cisco Bug ID CSCty22899 (registered customers only) and CSCts56726
(registered customers only) .
(registered customers only) .
Related Information
Cisco Customer Response Applications Administrator Guide
•
Installing and Configuring Extension Mobility Using Either: Extended Services 2.2; CRA 2.2 or
CRS 3.0(2) and CallManager 3.2
CRS 3.0(2) and CallManager 3.2
•
Technical Support & Documentation − Cisco Systems
•
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© 2014 − 2015 Cisco Systems, Inc. All rights reserved. Terms & Conditions | Privacy Statement | Cookie Policy | Trademarks of
Cisco Systems, Inc.
Updated: May 30, 2012
Document ID: 46842