Cisco Cisco Agent Desktop 8.0 Informationshandbuch
Cisco Agent Desktop Phone Books Frequently
Asked Questions
Asked Questions
Document ID: 70337
Contents
Introduction
Is there a method to mass import records into the Global Phone Book so all agents have access to it?
Where is the Global Phone Book stored?
How does the Global Phone Book synchronize? (A side and B side in IPCC Enterprise or HA NODES in
IPCC Express)
Which log can you collect to troubleshoot issues?
Where and what in the configuration needs to be checked?
Is there an easier method to administer the Global Phone Book under Cisco Desktop Administrator?
Does the Global Phone Book run from the database?
Can the Global Phone Book be linked back into the Cisco CallManager Lightweight Directory Access
Protocol (LDAP) user list? For example, Corporate Directory on the IP phones?
How can you make the Global Phone Book in Cisco Agent Desktop available while Cisco Agent Desktop
agent is on the Integrated Contact Distribution (ICD) extension?
Is there a finite number of listings for the Global Phone Books for a team?
Can a team Global Phone Book be locked down so only that specific team can view the contents?
Related Information
Where is the Global Phone Book stored?
How does the Global Phone Book synchronize? (A side and B side in IPCC Enterprise or HA NODES in
IPCC Express)
Which log can you collect to troubleshoot issues?
Where and what in the configuration needs to be checked?
Is there an easier method to administer the Global Phone Book under Cisco Desktop Administrator?
Does the Global Phone Book run from the database?
Can the Global Phone Book be linked back into the Cisco CallManager Lightweight Directory Access
Protocol (LDAP) user list? For example, Corporate Directory on the IP phones?
How can you make the Global Phone Book in Cisco Agent Desktop available while Cisco Agent Desktop
agent is on the Integrated Contact Distribution (ICD) extension?
Is there a finite number of listings for the Global Phone Books for a team?
Can a team Global Phone Book be locked down so only that specific team can view the contents?
Related Information
Introduction
This document provides answers to some common questions about the Cisco Agent Desktop Global Phone
Book.
Book.
Refer to Cisco Technical Tips Conventions for more information on document conventions.
Q. Is there a method to mass import records into the Global Phone Book
so all agents have access to it?
so all agents have access to it?
A. There is no method to enter entries into the Global Phone Book in bulk.
Q. Where is the Global Phone Book stored?
A. The Global Phone Book is stored in the Lightweight Directory Access Protocol (LDAP)
database. The path is Spanlink Communications > Company > (LCC name) > Phone
Book.
database. The path is Spanlink Communications > Company > (LCC name) > Phone
Book.
Q. How does the Global Phone Book synchronize? (A side and B side in
IPCC Enterprise or HA NODES in IPCC Express)
IPCC Enterprise or HA NODES in IPCC Express)
A. Directory Services take care of synchronizing databases.