Cisco Cisco Agent Desktop 8.0 Informationshandbuch
Q. Which log can you collect to troubleshoot issues?
A. Logs can be collected for normal logs and debug traces (set to the DEBUG level) from
Cisco Agent Desktop and Cisco Desktop Agent applications.
Cisco Agent Desktop and Cisco Desktop Agent applications.
Q. Where and what in the configuration needs to be checked?
A. Cisco Desktop Agent allows the administrator to edit the Global Phone Book. The agent
cannot edit the Global Phone Book. In turn, the agents can edit the Employee Phone Book,
but the administrator cannot. There are also check boxes on the page that do not allow the
Phone Books for agent use completely, and do not allow the use of Employee Phone Books
by agents, if desired.
cannot edit the Global Phone Book. In turn, the agents can edit the Employee Phone Book,
but the administrator cannot. There are also check boxes on the page that do not allow the
Phone Books for agent use completely, and do not allow the use of Employee Phone Books
by agents, if desired.
Q. Is there an easier method to administer the Global Phone Book under
Cisco Desktop Administrator?
Cisco Desktop Administrator?
A. Currently, there is no method you can use to edit the Global Phone Books other than
simple manual entry.
simple manual entry.
Q. Does the Global Phone Book run from the database?
A. In earlier versions, Cisco Agent Desktop loaded the Global Phone Book from LDAP each
time the dial pad was launched. Current versions load the Global Phone Books once and store
it in memory to avoid delays.
time the dial pad was launched. Current versions load the Global Phone Books once and store
it in memory to avoid delays.
Q. Can the Global Phone Book be linked back into the Cisco
CallManager Lightweight Directory Access Protocol (LDAP) user list?
For example, Corporate Directory on the IP phones?
CallManager Lightweight Directory Access Protocol (LDAP) user list?
For example, Corporate Directory on the IP phones?
A. No.
Q. How can you make the Global Phone Book in Cisco Agent Desktop
available while Cisco Agent Desktop agent is on the Integrated Contact
Distribution (ICD) extension?
available while Cisco Agent Desktop agent is on the Integrated Contact
Distribution (ICD) extension?
A. Cisco Agent Desktop Global Phone Book is available through the transfer and conference
dialogs.
dialogs.
Q. Is there a finite number of listings for the Global Phone Books for a
team?
team?
A. Size is only limited by memory available to Cisco Agent Destkop.
Q. Can a team Global Phone Book be locked down so only that specific
team can view the contents?
team can view the contents?
A. No.