Cisco Cisco Prime Collaboration Assurance 11.5 Weißbuch

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Scope

This document provides a step-by-step guide for successful deployment of Cisco Prime

™

Collaboration 11.0

Assurance and Analytics. The Cisco Prime Collaboration Provisioning deployment is detailed in a separate

document. Note that installing Cisco Prime Collaboration Assurance automatically installs the Cisco Prime

Collaboration Analytics module, which can be enabled with a purchased license.

Introduction

Cisco Prime Collaboration 11.0 allows voice and video network operations centers (NOCs) to visualize,

monitor, and troubleshoot Cisco TelePresence

and voice and video infrastructure applications. This guide

examines the details of all aspects of deploying Cisco Prime Collaboration Assurance and Analytics 11.0.

There are two separate applications: Cisco Prime Collaboration Assurance and Analytics, and Cisco Prime

Collaboration Provisioning, which are installed on separate virtual machines.

Cisco Prime Collaboration Provisioning allows administrators to provision users and their unified

communications services such as phones, video endpoints, lines, voicemail, and presence using a single user

interface. It has a powerful auditing feature that allows you to track all the changes. It also has a self-care

feature that allows administrators to empower end users to provision services, such as speed dialing and call

forwarding, on their devices and change Cisco

Unified Communications Manager and voicemail passwords

and pins. It also has configuration templates that allow you to automatically configure the Cisco Unified

Communications infrastructure in a consistent way. The scope of this document is limited to Cisco Prime

Collaboration Assurance and Analytics. Details on Cisco Prime Collaboration Provisioning are covered in

another document at

Cisco Prime Collaboration Assurance allows network operators to monitor and troubleshoot their voice and

video networks. It provides tools to troubleshoot voice and video sessions and diagnostic tests to proactively

find issues in the network before users experience them. It also has comprehensive reporting and notification

capabilities.

Cisco Prime Collaboration Assurance continuously monitors the current operational status of different IP

communications elements such as Cisco Unified Communications Manager, Cisco Unified Communications

Manager Express, Cisco Unity

systems, Cisco Unity Express, Cisco Unity Connection, Cisco Unified Contact

Center Enterprise, Cisco Unified Contact Center Express, Cisco Unified IM & Presence Server, and Cisco

Emergency Responder, as well as Cisco voice gateways, routers, switches, and IP phones. It also provides

diagnostic capabilities for faster problem isolation and resolution.

In addition, management for Cisco Unified Contact Center Enterprise (Unified CCE) has been added to Cisco

Prime Collaboration 11.0 Assurance. Comprehensive monitoring of all Unified CCE applications, such as ICM

Router and Logger, peripheral gateways, Cisco Unified Customer Voice Portal, Cisco Finesse

, Cisco

MediaSense, and Cisco Unified Intelligence Center, is now available. Alarms are raised for issues seen in the

applications. A Contact Center Topology Dashboard gives you a logical view of the Unified CCE deployment.

This view shows the relationship of the various Unified CCE applications to one another and also shows key

performance counters against each application.