Cisco Cisco Agent Desktop 8.0 Betriebsanweisung
Real Time Displays
March 25, 2013
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Real Time Displays
The real time displays contain the information you need to manage your teams and
agents. Real time displays include the following:
agents. Real time displays include the following:
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There are two types of displays: tabular and graphical.
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Tabular displays present skill group, team, and agent information in a grid.
Tabular information can be sorted in ascending/descending order by clicking
any column header in the grid. You can sort by one column only.
Tabular information can be sorted in ascending/descending order by clicking
any column header in the grid. You can sort by one column only.
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Graphical displays present the same information as bar charts, except for
Agent vs. Team Statistics, which is presented as two pie charts.
Agent vs. Team Statistics, which is presented as two pie charts.
NOTE: Graphical displays are available at the Premium level only.
Team Skill Statistics
The Team Skill Statistics Display is available when you select the Skill Groups node in
the Skill Groups tree (
the Skill Groups tree (
).
This display presents the details of each individual skill group, regardless of whether
or not an agent with that skill is logged in. By default, the data displayed is sorted in
ascending order by skill name. The data is obtained from the CTI server unless
or not an agent with that skill is logged in. By default, the data displayed is sorted in
ascending order by skill name. The data is obtained from the CTI server unless
Figure 8.
Team Skill Statistics Display