Cisco Cisco Agent Desktop 8.0 Installationsanleitung

7. Click Save, and then close the popup window.

The next task to accomplish is to create a CallManager user, and then add the 
CallManager user to the Standard CTI Enabled group.

The CallManager user is used by the BIPPA service to push pages to agent IP 
phones.

NOTE:  The CallManager user ID and password are also entered in 
CAD Configuration Setup and must match what is configured in 
CallManager. If you change them in CallManager, you must also 
change them in CAD Configuration Setup. See 

 for more information.

From the Cisco Unified CallManager Administration web-based application, follow 
these steps to set up the new user.

1. From the User Management menu, choose Application User.

The Find and Add Users page appears.

2. Click Add New. 

3. In the User Information section, enter a user ID and password for the new 

user. Entries are case sensitive. If your system is set up to require password 
complexity, be sure to choose a password that satisfies those requirements.

4. In the Associated Devices pane, use the arrows to move phones from the 

Available Devices pane to the Controlled Devices pane. 

5. When you are done, click Save at the bottom of the page.

1. From the User Management menu, choose User Group.

The Find and List User Groups page appears.

2. Click Find to display a list of all user groups.

3. From the list of search results, click Standard CTI Enabled.

The User Group Configuration page appears.

4. Click Add Application Users to Group.

The Find and List Application Users window appears.