Cisco Cisco Agent Desktop 8.0 Betriebsanweisung
Cisco Desktop Product Suite 4.6: Desktop Administrator User’s Guide
5-8
February 24, 2005
Agents Tab
The Agents tab (Figure 5-6) displays a list of the agents who belong to the team
you selected, as well as a list of all available agents. Agents are assigned to
teams from within ICM.
you selected, as well as a list of all available agents. Agents are assigned to
teams from within ICM.
NOTE:
An agent can belong to only one team in ICM. However, the
Available Agents pane lists all agents not on the selected team, even if
they are already assigned to another team.
they are already assigned to another team.
NOTE:
If you move an agent from one team to another in ICM, you must
log the agent out of CAD and then log back in for the team change to
register within Supervisor Desktop.
register within Supervisor Desktop.
Figure 5-6.
The Agents tab.