Cisco Cisco Agent Desktop 8.0 Betriebsanweisung

2. Choose a field index number from the drop-down list. 

The field automatically shows the next available number.

3. Enter a field name that describes the contents of the field. 

The field name can contain:

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alphanumeric characters (Aa–Zz, 0–9)

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underscore ( _ )

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period ( . )

The field name and value cannot contain the following characters (if used, 
the enterprise data field will not pop in the IP Phone Agent service):

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left and right angle brackets ( < >)

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ampersand ( & )

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apostrophe ( ‘ )

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double quotes ( “ )

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space

The field name must exactly mirror how the field is expressed in ICM, but 
without the “user” prefix. For instance, the ICM ECC variable 
userAccountNumber must be named AccountNumber in the custom 
field list.

ECC variable names cannot be localized with mulit-byte characters 

due to a limitation in ICM. 

4. If the field is an ECC variable, check the appropriate check box—scalar or 

array.

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A scalar ECC variable is one that stores a single piece of data.