Cisco Cisco Agent Desktop 8.0 Betriebsanweisung
Enterprise Data
February 24, 2005
2-3
Enterprise Data
When Cisco Enterprise Data is enabled on an agent desktop (see "Enterprise
Data" on page 3-53), enterprise data associated with an incoming call is
displayed on the agent desktop, as shown in Figure 2-1.
Data" on page 3-53), enterprise data associated with an incoming call is
displayed on the agent desktop, as shown in Figure 2-1.
Figure 2-1.
Enterprise Data as displayed on the agent desktop
NOTE:
ICM does not limit the characters allowed in the data it passes to
the Enterprise Data application. However, Enterprise Data cannot correctly
display data containing the pipe ( | ) character. Fields containing this
character may be blank or truncated. It is recommended that you do not
use the pipe character in any enterprise data fields. See your ICM
documentation for more information.
display data containing the pipe ( | ) character. Fields containing this
character may be blank or truncated. It is recommended that you do not
use the pipe character in any enterprise data fields. See your ICM
documentation for more information.
Use the Enterprise Data window to specify what information is displayed and how
it appears. When you select Enterprise Data in the Navigation pane, the Display
pane displays the Field List and Layout List, as shown in Figure 2-2.
it appears. When you select Enterprise Data in the Navigation pane, the Display
pane displays the Field List and Layout List, as shown in Figure 2-2.