Cisco Cisco Agent Desktop 8.0 Betriebsanweisung
Cisco Desktop Product Suite 4.6: Desktop Administrator User’s Guide
3-18
February 24, 2005
Reason Codes
Reason codes describe why an agent has changed to the Not Ready agent state
or has logged out. Reason codes are set up and maintained using the Reason
Code window (Figure 3-11).
or has logged out. Reason codes are set up and maintained using the Reason
Code window (Figure 3-11).
Figure 3-11.
Reason Code window.
Reserved reason codes (identified by [RESERVED] after the description) are
predefined in LDAP and cannot be created or deleted. You can, however, change
a reserved reason code’s number.
predefined in LDAP and cannot be created or deleted. You can, however, change
a reserved reason code’s number.
NOTE:
You cannot enable reason codes unless at least one user-defined
reason code exists for Logout and one exists for Not Ready.
NOTE:
You can configure reason codes within Configure ICM so that they
are required when logging out or going to the Not Ready state. However,
Agent Desktop cannot detect these settings. It is recommended that the
Configure ICM enterprise desk settings “Idle reason required” and
“Logout reason required” be left unselected and that the enabling or
disabling of reason codes be done within Desktop Administrator.
Agent Desktop cannot detect these settings. It is recommended that the
Configure ICM enterprise desk settings “Idle reason required” and
“Logout reason required” be left unselected and that the enabling or
disabling of reason codes be done within Desktop Administrator.