Cisco Cisco Agent Desktop 8.0 Betriebsanweisung
Cisco Desktop Administrator User Guide
96
January 16, 2013
Record/Monitor Notification
The Record/Monitor Notification window (
) is used at the global level to
enable or disable messages to agents that they are being recorded or monitored, or
both.
both.
To enable or disable notification:
1. Select the Record/Monitor Notification node in the navigation tree.
2. In the Record/Monitor Notification window, select or clear the Notify
Monitoring and/or Notify Recording check boxes, then click Apply.
You can also enable/disable monitoring and recording from the menu bar (
):
1. Select the Work Flow Configuration node or any of its subnodes in the
navigation tree.
2. From the menu bar, choose Monitoring.
3. Choose Notify Monitoring and/or Notify Recording from the menu. A check
mark appears next to the option when it is enabled.
Figure 47.
Record/Monitor Notification window
Figure 48.
Notify Monitoring