Cisco Cisco Agent Desktop 8.0 Betriebsanweisung
Cisco Desktop Administrator User Guide
174
January 16, 2013
Alternate Agent Re-Skilling Websites
You can specify two alternative agent re-skilling websites to appear in the Tools menu
of Cisco Supervisor Desktop (
of Cisco Supervisor Desktop (
).
By default, these menu options both lead to the default Cisco Unified Contact Center
Enterprise Web Administration Agent Re-skilling website on Unified ICM.
Enterprise Web Administration Agent Re-skilling website on Unified ICM.
To set up an alternative agent re-skilling website:
1. Under the Agent Re-skilling node, select Site 1 or Site 2.
2. In the right pane, clear the Use Cisco’s Re-skilling tool check box. The URL
field and Apply button are enabled.
3. Type the URL of the site you want supervisors to use, then click Apply.
NOTE: You cannot change the display name.
To remove an alternative agent re-skilling website:
1. Under the Agent Re-skilling node, select the site you want to use the default.
2. Select the Use Cisco’s Re-skilling tool check box, then click Apply.
Agent Re-skilling Notes
■
Website changes do not take effect until Supervisor Desktop is restarted.
■
Any URL you enter is not checked by the system for accuracy.
■
You can enter up to 256 characters in the URL field.
■
You can enter any type of URL (for example, http, https, file, or ftp).
Figure 96.
Cisco Supervisor Desktop Tools menu