Cisco Cisco Agent Desktop 9.0 Installationsanleitung

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February 21, 2013
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Introduction
Overview
Installing CAD 8.0 consists of the following tasks.
1. Verify that software and hardware requirements are met. For instructions, see 
2. Complete preinstallation configuration, which includes the following tasks. 
For instructions, se
a. Configure agents in Unified ICM.
b. If desired, configure Microsoft SQL Server 2005 for CAD 8.0. For 
information on your data storage options, see 
.
3. Install and configure the CAD services and desktops, which includes the 
following steps. For instructions, see 
a. Install the CAD services.
b. Configure CAD using the CAD Configuration Setup utility.
c. License CAD using Unified CCE License Administration.
d. Install Desktop Administrator on the CAD administrator(s) desktop.
e. Install client desktops.
Install Agent Desktop on agent desktops.
Install Supervisor Desktop on supervisor desktops.
Install the Java Runtime Environment (JRE) browser plug-in on 
CAD-BE agents’ desktops. Only JRE 1.6 Update 17 through Update 31 
are supported.
f. Modify the registry on the peripheral gateway (PG) computer.
After you have completed these steps, the basic functionality of CAD is ready to use 
with no further configuration required.