Canon PIXMA Pro9000 Benutzerhandbuch

Troubleshooting

POWER (green) and ALARM 
(orange) lamps flash 
alternately

An error that requires contacting the Customer Care Center may have occurred.
Disconnect the printer cable from the printer, and then turn the printer off and 
unplug the printer from the power supply. Plug the printer back in and turn the 
printer back on after leaving it for a while.
If the problem remains, contact the Customer Care Center.

Writing Error/
Output Error/
Communication 
Error

Printer is not ready

Ensure that the POWER lamp lights.
If the POWER lamp is off, turn the printer on.
The POWER lamp will flash green when the printer is initializing. Wait until the 
POWER lamp stops flashing.
When the ALARM lamp is flashing orange, an error may have occurred in the 
printer. For details on how to resolve the error, refer to 

Paper is not loaded

Load paper and press the RESUME/CANCEL button.
If paper is loaded, ensure that the paper source is selected correctly. Select the 
paper source in the printer driver.

Printer port setting 
does not match the 
interface connected 
to the printer

Check the printer port settings.
1. Click Start and select Control Panel, Printers and Other Hardware, and then 

Printers and Faxes.
For non-Windows XP, click Start, select Settings, and then Printers.

2. Select the icon of your printer.
3. Open the File menu and select Properties.
4. Click the Ports tab (or the Details tab) to confirm the port settings.

A USB port is selected if either USBnnn (Canon Pro9000) or MPUSBPRNnn 
(Canon Pro9000) (where n is a number) is indicated.
If the port setting is not correct, change the port setting according to the 
interface you are using on the Ports tab (or the Details tab), or reinstall the 
printer driver.

Faulty connection

Ensure that the printer is securely connected to the computer.

z If using a switching hub or other device, disconnect the printer 

and reconnect it directly to the computer and try printing again.
If successful, the problem may have been with the device.

z There could also be a problem with the cable(s). Replace the 

cable(s) and try printing again.

Printer driver is not 
installed properly

Uninstall then reinstall the printer driver.
1. Click Start, and select All Programs (or Programs), the name of your printer, 

and Uninstall.

2. Follow the on-screen instructions to uninstall the driver.
3. Follow the procedures described in the 

Easy Setup Instructions and reinstall 

the printer driver.