Panasonic S-ICX Handbuch

S-ICX-10-520 (ACD 3.0)

S-ICX (International) issued February 2000

  -i

ACD Call Handling Program ..........................................................................................................6
Programming by Commands  ..........................................................................................................8
Transfer Destination Voice Number .............................................................................................14

Activating Supervisor Menu 15
Common Supervisor Customisation Operations ...........................................................................16

Direct Incoming Call Setting  ........................................................................................................17
Transferring Incoming Call Setting  ..............................................................................................19
DID Call Setting  ...........................................................................................................................21
Ext. Group Call Setting .................................................................................................................23
Changing Supervisor IDs and User Information Recording ID ....................................................25
Setting Agent IDs ..........................................................................................................................26
Confirming Agent IDs  ..................................................................................................................28
Setting Service Flow Details .........................................................................................................28

Traffic Information  .......................................................................................................................31
Waiting Calls  ................................................................................................................................32
Agent Status  ..................................................................................................................................32