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the ActiveSync icon 

 in the taskbar on 

your computer to make sure ActiveSync 
desktop software is running on your 
computer. If one or both icons if not 
displayed, do the following:

Smartphone: Press Start 

, select 

Programs, and then select ActiveSync. 
Select Menu 

 (right action key), 

and then select Connections. Make 
sure the Synchronize all PCs using 
this connection box is checked, and 
that USB is selected from the list.

Computer: Click Start, navigate to 
Programs, and then select Microsoft 
ActiveSync.

3 Double-click the ActiveSync icon 

 in 

your taskbar. From the File menu, select 
Connection Settings. Make sure the 
Allow USB connections box is 
checked, and then click Connect.

4 Perform a soft reset (see Performing a 

5 Restart your computer and make sure 

ActiveSync desktop software is running.

6 If problems persist and you’re 

synchronizing through a USB hub, try 
connecting the sync cable to a different 

USB port or directly to your computer’s 
built-in USB port.

7 If you’re already synchronizing through a 

built-in USB port on the front of your 
computer, move the sync cable to a 
USB on the back of your computer (if 
your computer has USB ports in both 
places).

8 Uninstall the desktop software that 

came with your smartphone, and then 
insert the Windows Mobile Getting 
Started Disc, which came with your 
smartphone, and repeat the installation 
process (see Reinstalling the desktop software).

9 Delete the existing partnership 

between your smartphone and your 
computer and create a new one by 
doing the following:

•

Disconnect your smartphone and your 
computer from the sync cable.

•

Right-click the gray ActiveSync icon 

 in the taskbar in the lower-right 

corner of your computer screen, and 
then select Open Microsoft 
ActiveSync.