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Click File, and then click Delete 
Mobile Device
. When asked to 
confirm, click Yes.
Connect your smartphone and your 
computer to the sync cable.
When the Synchronization Setup 
Wizard appears, follow the steps to 
establish a sync relationship between 
your smartphone and your computer.
10 If your organization uses a firewall or a 
VPN connection, synchronizing with 
ActiveSync may not work. Go to 
www.microsoft.com and search for the 
following topics to help with specific 
firewall setup situations:
ActiveSync USB Connection 
Troubleshooting Guide
ActiveSync with Sygate Personal 
Firewall
ActiveSync with TrendMicro PC-cillin 
Internet Security
ActiveSync with Norton Personal 
Firewall
ActiveSync with Zone Alarm Security 
Suite
ActiveSync with McAfee Personal 
Firewall
ActiveSync with Windows Firewall
11 Verify with your computer hardware 
vendor that your operating system 
supports your internal USB controller.
Synchronization finishes but info doesn’t 
appear where it should
With the included software, your 
smartphone can synchronize with the 
root folders of Contacts, Calendar, 
Tasks, and Notes. If you want to 
synchronize with a global Exchange 
Address Book, you must copy the 
addresses to your local Contacts list in 
Microsoft Office Outlook (right-click the 
addresses and select Add to Personal 
Address Book).
Microsoft Office Outlook subfolders and 
public folders are not accessible with 
the included software. You may want to 
use a third-party solution instead.
If you’re trying to sync offline, be sure 
to set your Microsoft Office Outlook 
Calendar, Contacts, Notes, and Tasks to 
be available offline.