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If you’re still having problems, try the 
following:

1 Make sure you’re synchronizing with 

the intended desktop personal 
information manager (PIM). The 
Windows Mobile Getting Started Disc 
lets you synchronize with Microsoft 
Office Outlook for Windows. If you use 
a different PIM, you need to install 
third-party software to synchronize. For 
more information, consult the company 
that makes the PIM.

2 Open ActiveSync desktop software on 

your computer, and make sure the 
necessary synchronization settings are 
set to synchronize the files.

3 Uninstall ActiveSync desktop software, 

reboot your computer, and then insert 
the Windows Mobile Getting Started 
Disc, which came with your 
smartphone, and repeat the installation 
process (see Reinstalling the desktop software).

Make sure that you installed the desktop 
software that came with your smartphone. 
If you’re not sure whether this software is 

installed, reinstall it (see Reinstalling the desktop software).

1 Make sure you have Windows Media 

Player 10 installed on your computer.

2 Reinstall your synchronization software 

from the Windows Mobile Getting 
Started Disc, which came with your 
smartphone (see Reinstalling the desktop software). Media file 
synchronization fails if you installed the 
synchronization software before you 
installed Windows Media Player 10.

1 Make sure that you installed the 

desktop software that came with 
your smartphone. If you’re not sure 
whether this software is installed, 
reinstall it (see Reinstalling the desktop software).

2 Open Microsoft Office Outlook and 

correct the wrong entries.

3 Manually enter any information you 

added to your smartphone since the last 
time you synchronized.