Checkpoint Systems Inc. FISOIUS Benutzerhandbuch
T r o u b l e s h o o t i n g G u i d e : C o n t a c t T e c h n i c a l S u p p o r t
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H A P T E R
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HAPTER
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ROUBLESHOOTING
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UIDE
This chapter describes procedures you can follow to try to correct problems that may arise
with various ILS components. Problems and possible solutions are grouped by
component, in the following sections:
with various ILS components. Problems and possible solutions are grouped by
component, in the following sections:
•
Patron Self-Checkout Station (
•
Application Server (
•
Exit Interrogator (
•
Staff Station Reader (
•
CheckVIEW (
In addition, this chapter describes how to restart the Patron Self-Checkout stations
(
(
Server itself (
).
If these instructions do not produce the desired results, contact Technical Support at
800-257-5540, ext. 4100.
800-257-5540, ext. 4100.
Contact Technical Support
Before calling technical support, note the date and time that the problem occurred, and list
steps you have taken to try to correct the problem.
steps you have taken to try to correct the problem.
Contact Checkpoint Technical Support at 800-257-5540 ext. 4100.
Self-Checkout Station Scenarios
Problem
Valid Patron ID Not Recognized
When using the Barcode Scanner to scan a Patron ID, the Self-Checkout Station does not
recognize the Patron ID...
recognize the Patron ID...
Solution
1
Verify that the Self-Checkout Station is displaying the Patron Entry screen (video
depicts a Patron ID being scanned). If so, be sure you are using the same reader
depicted in the video.
depicts a Patron ID being scanned). If so, be sure you are using the same reader
depicted in the video.