Gemalto Inc. PR01523 Benutzerhandbuch
Intelligent Document Reader AT10Ki User Guide
Troubleshooting
Page 38 of 41
9. Troubleshooting
Use the following table to identify and correct common issues encountered when using the reader.
Symptom
Possible Causes
Recommended Actions
The LEDs do not come on
during power up.
during power up.
There is no power to the reader.
Verify the reader is connected to a USB
2.0 or USB 3.1 host port and/or external
power supply.
2.0 or USB 3.1 host port and/or external
power supply.
The reader is damaged.
Follow the procedure outlined in
“Returning the reader for maintenance”.
“Returning the reader for maintenance”.
The power switch is in the Off
position.
position.
Turn the reader on.
The Red cross is flashing or
permanently on.
permanently on.
The reader has failed self-test or is
damaged.
damaged.
Disconnect all cables and turn off. Plug in
the PSU cable and turn on. Once
successfully powered up then connect the
USB cable. If this procedure does not
clear the error then follow the procedure
outlined in “Returning the reader for
maintenance”.
the PSU cable and turn on. Once
successfully powered up then connect the
USB cable. If this procedure does not
clear the error then follow the procedure
outlined in “Returning the reader for
maintenance”.
Green tick flashing
USB cable is not connected
Check USB cable is connected at both
ends. Check USB cable is not damaged.
Check PC USB port is not damaged or
disabled.
ends. Check USB cable is not damaged.
Check PC USB port is not damaged or
disabled.
The reader is not
communicating with host PC
system.
communicating with host PC
system.
The cable is not properly
connected or USB drivers are not
properly installed.
connected or USB drivers are not
properly installed.
Verify that the USB cable is connected to
the host.
Verify that the USB driver is installed.
Verify that only one reader is connected to
the host system and only one instance of
the host application is running.
the host.
Verify that the USB driver is installed.
Verify that only one reader is connected to
the host system and only one instance of
the host application is running.
The Red cross LED
illuminates when a document
is scanned
illuminates when a document
is scanned
The document is non-machine
readable.
readable.
This is a normal condition when there is
no machine readable data and only the
image is captured from the document.
no machine readable data and only the
image is captured from the document.
The document is poorly printed or
does not conform to specification.
does not conform to specification.
The reader is designed to read documents
that are poorly printed. However, some
documents are of such poor quality that
the reader will not be able to process the
OCR data.
Verify the document conforms to ICAO
9303 or OCR B font requirements
that are poorly printed. However, some
documents are of such poor quality that
the reader will not be able to process the
OCR data.
Verify the document conforms to ICAO
9303 or OCR B font requirements
High ambient light.
Ensure that ambient light compensation is
enabled in the software SDK
Re-orient the reader so that bright light
does not fall directly on the document
window.
enabled in the software SDK
Re-orient the reader so that bright light
does not fall directly on the document
window.
The unit is not configured to read
the document being scanned.
the document being scanned.
Verify the reader configuration with
technical staff.
Contact Global Technical Services (GTS).
technical staff.
Contact Global Technical Services (GTS).