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Section 9: Testing & Troubleshooting
49
Trouble [4] Failure to Communicate
Panel fails to communicate one or more 
events to central station
Connect a headset to TIP and RING of the control panel. Monitor for 
the following conditions:
•
Continuous dial tone 
• Reverse TIP and RING
•
Recorded operator message comes on 
• Verify correct phone number is programmed 
• Dial the number programmed using a regular telephone to 
determine if a [9] must be dialed or if 800 service is blocked.
•
Panel does not respond to handshakes.
• Verify the format programmed is supported by the central 
station.
•
Panel transmits data multiple times without receiving a 
handshake
• Verify that the account number and reporting codes are 
correctly programmed.
NOTE:
Contact ID and Pulse formats 
•
 Program a HEX [A] to transmit a digit [0]
SIA format 
•
 Program a digit [0] to transmit a digit [0]
Trouble [5] Zone Fault
          Press [5] to determine specific zones with a Fault trouble
Hard-wired zone fault condition present.
A short circuit is present on one or more 
zones with double end-of-line resistors 
enabled
•
Remove the wire leads from I/O and COM terminals and 
measure the resistance of the wire leads. 
Connect a 5.6K resistor (Green, Blue, Red) across the I/O and 
COM terminals. Verify the trouble condition clears.
One or more wireless devices have not 
checked in within the programmed time
•
Perform a Module Placement Test – Program Section [904] and 
verify the wireless device is in a good location.
•     If bad test results occur, test the wireless device in another 
location
•     If the wireless device now tests good, the original mounting 
location is bad
•     If the wireless device continues to give bad test results 
replace the wireless device.
 
Trouble [6] Zone Tamper            Press [6] to determine specific zones with a Tamper trouble
An open circuit is present on one or 
more zones with double end-of-line 
resistors enabled
•
Remove the wire leads from I/O and COM terminals and 
measure the resistance of the wire leads.
•
Connect a 5.6K resistor (Green, Blue, Red) across the I/O and 
COM terminals. 
• Verify the trouble condition clears.
A tamper condition is present on one or 
more wireless devices
•
Ensure device cover is secure
•
Ensure device is correctly mounted for wall tamper operation
•
Violate, then restore the tamper:
• If tamper condition persists then replace wireless device
Trouble [7] Wireless Device Low Battery          Press [7] to scroll through specific devices with a Low Battery Trouble
1st press 
– Wireless Zones
2nd press
– Wireless Keys
One or more wireless devices has a low 
battery
NOTE: The event will not be logged to 
the event buffer until the wireless device 
low battery delay time expires
Program Section [377] Opt 9
Replace Battery
 
•
Verify zone operation
•
Verify that tamper and low battery condition is cleared and 
reported
NOTE: Replacing batteries will cause a tamper. Replacing cover will 
restore the tamper causing the associated reporting codes to be sent 
to the Central Station.
Trouble [8] Loss of Clock/Date
The main panel internal clock is not set
To program the time and date:
•
Enter [
✱][6][Master Code] then Press [1]
•
Enter the time and date (in military) using the following format:  
HH:MM MM/DD/YY
Example. 
For 6:00 pm, Nov. 30, 2007    
Enter:   [18] [00] [11] [30] [07]
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