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Troubleshooting
Miscellaneous Printer Problems
128
11342L-001 Rev. A
105SL User Guide
6/30/06
Miscellaneous Printer Problems
 identifies miscellaneous problems with the printer, the possible causes, and the 
recommended solutions.
Table 17 • Miscellaneous Printer Problems
Problem
Possible Cause
Recommended Solution
The LCD displays a 
language that I 
cannot read
The language parameter was 
changed through the control 
panel or a ZPL command.
1.
Press 
SETUP/EXIT
 to enter configuration 
mode.
2.
Press
 MINUS (-)
.
The printer displays the 
LANGUAGE
 
parameter in the current language. Even if 
you cannot recognize the characters 
displayed, you can still scroll to another 
language.
3.
Press 
PLUS (+)
 or 
MINUS (-)
 to scroll 
through the choices.
4.
Press
 SETUP/EXIT
.
The LCD displays 
SAVE CHANGES
 in the 
original language.
5.
Press 
NEXT/SAVE 
to exit configuration 
mode and save the changes (if the language 
does not change, you may need to scroll to a 
different save option by pressing
 PLUS (+)
 
or 
MINUS (-)
 in the previous step).
6.
Repeat this process, if necessary, until you 
reach the desired language.
The LCD is missing 
characters or parts of 
characters
The LCD may need replacing.
Call a service technician.
Changes in 
parameter settings 
did not take effect
Parameters are set incorrectly.
1.
Set parameters and save permanently. 
2.
Turn the printer off (O) and then on (I).
A ZPL command turned off the 
ability to change the parameter.
Refer to the ZPL Programming Guide, or call a 
service technician.
A ZPL command changed the 
parameter back to the previous 
setting.
Refer to the ZPL Programming Guide, or call a 
service technician.
If the problem continues, there 
may be a problem with the 
main logic board.
Call a service technician.