Avaya 6 Benutzerhandbuch

 The effect of a Disconnect action depends on the type of call flow in which it is used. For calls within a Queued or

Still Queued call flow, a Disconnect action will return the call back to the queue. For calls within other types of call flow,
the Disconnect action will disconnect the call. 

·

Note 
Calls reaching a result with no following connection will be treated the same as if they had reached a Disconnect
action. However, the use of a Disconnect action allows prompts to be played to the caller prior to the disconnect
and the use of the action's 

 tab options to report on calls disconnected by the voicemail server. 

1. Click the 

 Basic Actions icon and select 

 Disconnect. 

This action does not have any results that can be connected to a following action. The caller is disconnected. 

 

 

 The Home action returns the caller to the start point of the calls entry into voicemail. The PIN option in the General

tab is not used for this action.

1. Click the 

 Basic Actions icon and select 

 Home.

This action does not have any results that can be connected to a following action. Instead the caller is
returned to the start point of the call entry into the voicemail. 

For an example of the action being used in a call flow, see 

Using a Play Configuration Menu Action

.

 

 The Module Return action is used within modules only. It creates a connection point from the module to subsequent

actions within any call flow that uses the module. A module can use several Module Return actions if necessary. 

1. Click the 

 Basic Actions icon and select 

 Module Return. 

2. The action has no properties.

This action does not have any results that can be connected to a following action. Instead it appears
as a result in the module icon when the module is inserted into another call flow. 

For examples see 

Changing the Language of System Prompts

 and 

User Defined Variables

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