BenutzerhandbuchInhaltsverzeichnisHow to get Help3Contents5Getting started7Applicable systems8What’s new in BCM 4.08No longer supported by BCM 4.0 software9Using this upgrade guide9First step9Second step10Final step10Pre-upgrade activities11Important information to note before attempting this upgrade11Pre-upgrade tasks12BCM system tasks12Management computer tasks16Record-keeping tasks17Upgrading to BCM 4.0 and SRG 1.519Upgrading the BCM400 Expansion Gateway19Upgrading an SRG 1.0 system to SRG 1.520Performing the BCM 4.0 and SRG 1.5 upgrade20Upgrade Wizard BCM status indicators29Post-upgrade activities31BCM system tasks31Client upgrade tasks34Installing Reporting for Contact Center (RCC)35Hard disk upgrade37Pre-upgrade tasks37Upgrade to BCM 4.0 through hard disk replacement38Troubleshooting39Dealing with condition messages39Dealing with log files39Upgrading to BCM 4.0 after a failed pre-check or upgrade40BCM Imaging Tool (BIT)40BIT recovery process prerequisites41BIT recovery process41Common troubleshooting issues42Größe: 845 KBSeiten: 42Language: EnglishHandbuch öffnen