Nortel Networks Calculator n0060597 User Manuals

Table of Contents

• How to get Help

  3
• Contents

  5
• Getting started

  7
  • Applicable systems

    8
  • What’s new in BCM 4.0

    8
  • No longer supported by BCM 4.0 software

    9
  • Using this upgrade guide

    9
    • First step

      9
    • Second step

      10
    • Final step

      10
• Pre-upgrade activities

  11
  • Important information to note before attempting this upgrade

    11
  • Pre-upgrade tasks

    12
    • BCM system tasks

      12
    • Management computer tasks

      16
    • Record-keeping tasks

      17
• Upgrading to BCM 4.0 and SRG 1.5

  19
  • Upgrading the BCM400 Expansion Gateway

    19
  • Upgrading an SRG 1.0 system to SRG 1.5

    20
  • Performing the BCM 4.0 and SRG 1.5 upgrade

    20
    • Upgrade Wizard BCM status indicators

      29
• Post-upgrade activities

  31
  • BCM system tasks

    31
  • Client upgrade tasks

    34
    • Installing Reporting for Contact Center (RCC)

      35
• Hard disk upgrade

  37
  • Pre-upgrade tasks

    37
  • Upgrade to BCM 4.0 through hard disk replacement

    38
• Troubleshooting

  39
  • Dealing with condition messages

    39
  • Dealing with log files

    39
  • Upgrading to BCM 4.0 after a failed pre-check or upgrade

    40
    • BCM Imaging Tool (BIT)

      40
    • BIT recovery process prerequisites

      41
    • BIT recovery process

      41
  • Common troubleshooting issues

    42