Manuali utente per Nortel Networks Calculator n0060597

Sommario

• How to get Help

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• Contents

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• Getting started

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  • Applicable systems

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  • What’s new in BCM 4.0

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  • No longer supported by BCM 4.0 software

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  • Using this upgrade guide

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    • First step

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    • Second step

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    • Final step

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• Pre-upgrade activities

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  • Important information to note before attempting this upgrade

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  • Pre-upgrade tasks

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    • BCM system tasks

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    • Management computer tasks

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    • Record-keeping tasks

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• Upgrading to BCM 4.0 and SRG 1.5

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  • Upgrading the BCM400 Expansion Gateway

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  • Upgrading an SRG 1.0 system to SRG 1.5

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  • Performing the BCM 4.0 and SRG 1.5 upgrade

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    • Upgrade Wizard BCM status indicators

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• Post-upgrade activities

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  • BCM system tasks

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  • Client upgrade tasks

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    • Installing Reporting for Contact Center (RCC)

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• Hard disk upgrade

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  • Pre-upgrade tasks

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  • Upgrade to BCM 4.0 through hard disk replacement

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• Troubleshooting

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  • Dealing with condition messages

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  • Dealing with log files

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  • Upgrading to BCM 4.0 after a failed pre-check or upgrade

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    • BCM Imaging Tool (BIT)

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    • BIT recovery process prerequisites

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    • BIT recovery process

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  • Common troubleshooting issues

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