Avaya 03-300430 User Manual

on page 38 describes the Arbiter’s alarms and their 

troubleshooting procedures. See 

on page 56 for more information.

3

MIN

“Interchange hand off failed” — Standby server could not process active 

server’s interchange request.
The interchange does not occur, and the active side remains active.

1. See if the standby side is RESET, either from the:

- Web interface’s Server section, by selecting View Summary 

- Linux command line, by entering server

2. Manually clear the alarm, either from the:

- Web interface, by selecting Alarms and Notification, the 

appropriate alarm, and Clear

- Linux command line, by entering almclear -n #id

3. If the problem persists, troubleshoot the standby server.

a. See if the standby side is RESET, either from the:

- Web interface’s Server section, by selecting View Summary 

- Linux command line, by entering server

b. Check for application problems, either from the:

- Web interface, by selecting View Process Status

- Linux command line, by entering statapp,

and restore any applications with problems.

c. Check for problems with an Ethernet interface, either from the:

- Web interface, by selecting the Execute Pingall diagnostic

- Linux command line, by entering pingall -a

Check both sides of each failed link, and make any necessary 
repairs.

4. If the applications and interfaces are okay but the problem persists, 

escalate the problem.

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